okrk Terms and Conditions

1General Provisions

okrk is an online entertainment platform that provides casino games, sports betting, and other gaming services for players in Bangladesh. The platform uses SSL encryption technology to keep players' personal information and financial transactions secure.

These terms and conditions apply to any service, feature, or activity on okrk. The privacy policy and responsible gaming guidelines published on this platform are also considered an integral part of this agreement.

okrk reserves the right to change or update its terms of service at any time. Users will be duly notified of any significant changes.

2Eligibility and Registration

2.1 Age Eligibility

You must be at least 21 (twenty-one) years of age to open an account and play on the okrk platform. okrk may request identity documents or proof of age at any time to verify your age.

2.2 Geographic Applicability

This platform operates for users in Bangladesh. You are responsible for confirming that participating in this type of gaming activity is lawful from your location. Users are solely responsible for complying with the laws of their own jurisdiction.

2.3 Account Registration

You must provide accurate, complete, and up-to-date information at the time of registration. okrk reserves the right to suspend or cancel an account if false or incorrect information is provided.

• Each individual may open only one account.
• Multiple accounts cannot be operated from the same IP address or device.
• The mobile number and email address provided at registration must be active and valid.
• Account ownership cannot be transferred to a third party.

3Account Management

3.1 Login and Security

It is your responsibility to keep your okrk account password and login details completely confidential. Allowing any other person to access your account is prohibited. If you suspect unauthorised access to your account, notify our support team immediately.

okrk will never ask for your password via email or live chat. Treat any request for your password as fraudulent.

3.2 Account Verification

For security purposes, okrk may request identity verification at any time. A National ID (NID), passport, or other government-issued identification may be required. Withdrawals may be temporarily held until verification is complete.

3.3 Account Closure

You may request account closure at any time by contacting support. Similarly, okrk may suspend or permanently close an account in the following cases:

• Violation of the terms and conditions.
• If evidence of fraud or misconduct is found.
• If unusual activity is detected on the account.
• If self-exclusion is activated at the user's request.

4Deposits and Withdrawals

4.1 Deposit Methods and Limits

The following payment methods are currently accepted on the okrk platform: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300 (three hundred taka).

4.2 Withdrawal Rules

Withdrawal requests can only be made to the same payment method used for the deposit. The minimum withdrawal amount is ৳500 (five hundred taka). okrk does not cover any payment method transaction fees — applicable charges will be applied according to the rules of the relevant payment service provider.

4.3 Source of Funds

You confirm that the funds deposited into your account come from a lawful source. Using okrk for money laundering or any other illegal financial activity is strictly prohibited and is a criminal offence.

5Bonuses and Promotional Offers

5.1 Welcome Bonus

New users on okrk will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳1,500 bonus for a total balance of ৳2,500; or depositing ৳8,000 gives a maximum bonus of ৳5,000 for a total balance of ৳13,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 (twenty) times the bonus amount. The calculation is based on the bonus amount only — not the deposit amount.

5.3 General Bonus Terms

• Bonus offers are applicable once per person.
• If an attempt is made to claim bonuses from multiple accounts, all associated accounts will be cancelled.
• okrk reserves the right to change, suspend, or cancel bonus offers at any time.
• Winnings from bonus funds cannot be withdrawn until wagering requirements are completed.
• If an attempt is made to earn bonuses through fraudulent means, the bonus and any associated winnings will be forfeited.

5.4 VIP and Cashback Program

okrk has four VIP tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier: up to 0.3% at Bronze, up to 0.6% at Silver, up to 0.9% at Gold, and up to 1.2% at Platinum. VIP tier is determined based on regular activity and contribution to the platform.

6Betting and Gaming Rules

6.1 Gaming Services

okrk offers various types of online games, including casino games, slot machines, fishing games, sports betting, and live casino. The rules for each game are described within the game itself.

6.2 Betting Rules

• Once a bet is confirmed, it cannot be cancelled.
• If a game is interrupted midway due to a technical error, that round will be considered void and the stake will be refunded.
• For sports betting, results depend on the announcement of the relevant sports authority.
• okrk does not provide real-time or specific match information.

6.3 Fair Play Policy

okrk uses Random Number Generator (RNG) technology to ensure fair play. The outcome of every game is completely impartial and random. Attempting to influence game outcomes using any external software or method is strictly prohibited.

7Responsible Gaming

okrk firmly believes that gaming should be for entertainment purposes only. We place the highest importance on the mental and financial wellbeing of our players.

• Do not bet beyond your means.
• Do not chase losses by placing rushed bets.
• Contact the support team to set deposit limits, betting limits, or self-exclusion for yourself.
• If you notice any signs of gaming addiction, seek professional help.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.

8Prohibited Activities

The following activities are strictly prohibited on the okrk platform:

• Registering an account by providing false or misleading information.
• Operating multiple accounts or misusing bonuses.
• Using any software or bots to influence game outcomes.
• Attempting to breach the platform's security systems or hacking.
• Using the platform for money laundering or any other illegal financial activity.
• Colluding with other players to manipulate games.
• Filing false chargeback claims.
• Threatening, harassing, or behaving aggressively toward the platform or other players.

For any of the above activities, okrk reserves the right to cancel the account, seize funds, and take legal action if necessary.

9Privacy and Security

okrk takes the protection of your personal information very seriously. We use industry-standard SSL encryption to keep all data and financial transactions secure.

To learn how your personal information is collected, used, and stored, please read our Privacy Policy. The privacy policy forms part of these terms.

• Your personal information is not sold to third parties.
• Information that is not necessary for operating the service is not collected.
• Regular security audits are conducted to protect data.

10Limitation of Liability

okrk will not be liable for any loss or damage in the following circumstances:

• Interruption to gameplay due to internet disconnection or technical issues.
• Errors or delays by third-party payment service providers.
• Unforeseen circumstances or force majeure events.
• Losses caused by the user's own actions (such as sharing a password).
• Fraudulent activities carried out by third parties.

okrk's maximum liability will in no case exceed the amount of the disputed transaction.

11Terms & Conditions Changes

okrk reserves the right to change these terms and conditions at any time. Registered users will be duly notified of any significant changes. Continued use of the platform after changes have been made will be understood as your acceptance of the new terms.

We recommend that you visit this page regularly and stay updated on the latest terms and conditions.

12Dispute Resolution

12.1 Resolution Through Support

For any dispute or complaint, please contact our 24/7 support team first. Our support team provides assistance in both Bengali and English. You can reach us via live chat or email at ([email protected]).

12.2 Formal Complaint Process

If the issue is not resolved through live chat, please submit a detailed complaint by email. After receiving the complaint, okrk will respond within a reasonable time and attempt to reach a resolution.

12.3 Final Decision

Regarding game outcomes, technical matters, and bonus interpretations, okrk's decision will be considered final, however it will always be applied in good faith.