Frequently Asked Questions
Answers to all your questions about okrk
From making deposits to VIP cashback — the most frequently asked questions about okrk are all answered here in one place.
Introduction
Whether you are new to okrk or a seasoned player, small questions often come to mind. How do deposits and withdrawals work, what documents are needed to verify your account, where can you find the responsible gambling tools — straightforward English answers to all these questions are laid out below. If you can't find what you're looking for, you can reach us via our 24/7 live chat or email.
Payment Questions about Deposits
Log in to okrk, go to the payment page, and select "bKash". Send money to the designated bKash number and enter the transaction ID in the form. Your balance will be credited within a few minutes. The minimum deposit amount is ৳300.
The minimum deposit amount at okrk is ৳300 for every payment method. The same limit applies to bKash, Nagad, Rocket, and Upay. Transfers below this amount will not be accepted and it may take some time to get the money returned.
Your balance is usually updated within a few minutes. If more than 15 minutes have passed, contact our team via live chat with your transaction ID and the number you sent from. They will verify and resolve the issue quickly.
okrk does not charge any service fee on deposits. However, mobile wallet providers (bKash, Nagad, Rocket, Upay) may apply their own send money charges — those charges are set according to each provider's own policy.
Yes, at okrk you can easily deposit using Nagad, Rocket, and Upay in addition to bKash. Rocket is the mobile wallet service of Dutch-Bangla Bank. The process is the same for all methods and the minimum deposit is ৳300.
Security Account Verification
Verification is done primarily for your own protection. It ensures that no one else can use your account and that any winnings go only to your own wallet. okrk has made this step mandatory to ensure SSL encryption and fair play.
Usually a photo of your National ID (NID) or passport is sufficient. The photo must be clear, free of blur, and show all four corners completely. In some cases a driving licence or birth registration certificate is also accepted. If in doubt, ask via live chat.
Yes, this is very important. The name registered on your okrk account and the name on the mobile wallet (bKash, Nagad, Rocket, or Upay) you are using must match exactly. If the names do not match, your withdrawal may be held up.
okrk uses SSL encryption to keep all information secure. Documents submitted for verification are not shared with any third party. The full details of our privacy practices can be found on our privacy policy page.
The reason for rejection will be communicated via email or live chat. The reason is usually a blurry photo, a name mismatch, or an expired document. Correct the issue, submit a new photo, and reapply — the support team will help you through the entire process.
Responsible Gambling Limits & Controls
There are some signs to pay attention to: spending beyond your budget, repeatedly playing to recover lost money, reducing time with family or work to gamble, and being unable to stop playing. If these signs appear, you should take a break and seek help.
Detailed information and a self-assessment guide are available on okrk's responsible gambling page. You can also contact professional counsellors in Bangladesh who work in the area of mental health and addiction. Our support team can also provide initial guidance while maintaining confidentiality.
Cooling-off means temporarily closing your account for a set number of days. Self-exclusion is a longer-term break — during this period you cannot access your account. To activate either option, simply message us via live chat or email [email protected] — the support team will act quickly.
Yes, okrk lets you set deposit limits. Contact account settings or live chat to set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately; increasing a limit may have a waiting period.
Rewards VIP & Cashback
Each week a fixed percentage of your total bets is returned to you as cashback. The rate depends on your VIP level. Cashback is added directly to your account balance and can be used on any game.
In addition to increased weekly cashback, VIP members enjoy priority support, special promotions, and faster withdrawal processing. Higher-level members may also receive a dedicated account manager.
There are four VIP levels at okrk:
Bronze — weekly cashback up to 0.3%
Silver — weekly cashback up to 0.6%
Gold — weekly cashback up to 0.9%
Platinum — weekly cashback up to 1.2%
The more you play, the higher the cashback rate becomes.
Bronze — weekly cashback up to 0.3%
Silver — weekly cashback up to 0.6%
Gold — weekly cashback up to 0.9%
Platinum — weekly cashback up to 1.2%
The more you play, the higher the cashback rate becomes.
Your VIP points accumulate through regular play. Once enough points are collected, you will automatically advance to the next level and receive a confirmation via email or live chat. Your current position and progress can be seen on your account dashboard.
Welcome bonus wagering and VIP cashback are two separate systems. With the 150% welcome bonus, you need to wager 20 times the bonus amount. For example, on a ৳1,500 bonus you must complete ৳30,000 in wagers. Alongside this, VIP cashback is also added separately each week.
Still have questions?
Our English-speaking support team is with you 24 hours a day, 7 days a week. Get instant help via live chat or send a detailed question by email.