okrk's Privacy Policy

okrk ("we", "our") is a trusted online casino and betting platform in Bangladesh. This privacy policy tells you how we collect, process, store, and protect your personal information when you use okrk's website, mobile platform, or any related services.

This policy applies to all registered members and visitors who use our services. By using our platform, you are considered to have read and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

okrk believes that your right to privacy is fundamental and essential. That is why we always use SSL encryption and modern data-protection technology to keep your data secure.

We collect various types of information that help us provide, improve, and secure our services. This information is mainly divided into two categories:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Valid email address and mobile number
• Residential address (including district and division)
• Government-issued ID details for identity verification
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Your chosen username and password (stored in encrypted form)

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and language settings
• Website browsing activity and session data
• Login time, logout time, and session duration
• Gaming history, bet amounts, and results
• Transaction history and financial activity records

okrk collects your information in several ways. Each method is transparent and carried out with the aim of improving your service experience:

3.1 Registration Process

When you register with okrk, we collect the personal information needed to verify your identity. This is part of the KYC (Know Your Customer) process, which is essential for responsible gaming and fraud prevention.

3.2 Transaction Processing

When you deposit or withdraw money via bKash, Nagad, Rocket, or Upay, the relevant payment information is processed securely. This information is used solely to complete and verify the transaction.

3.3 Support Communication

If you contact our support team via live chat or email, we retain a record of that conversation. This helps us improve our service quality and provide you with better assistance in the future.

okrk uses your information only for the following legitimate purposes. We never use your information for unauthorised purposes without your consent:

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions and maintaining records
• Verifying identity and preventing fraud
• Monitoring your gaming activity to ensure responsible gaming
• Providing customer service — 24/7 live chat and email support
• Meeting legal obligations and resolving disputes
• Technical development of the platform and security testing
• Sending relevant bonus and promotional information (with your consent)
• Using IP address and device information to verify approved regions

okrk never sells your personal information or transfers it to third parties for commercial purposes.

We may share your information with trusted third parties in limited and specific circumstances. In each case we ensure that the party follows the same privacy standards as we do:

5.1 Payment Processors

Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to process transactions. This information is used solely to complete payments.

5.2 Technology Partners

Game providers, cloud hosting, and security service providers may access limited technical data to operate the platform. They are contractually obligated to comply with our privacy policy.

5.3 Legal Requirements

In the case of legal orders, judicial directives, or valid requests from regulatory authorities, we may be required to provide necessary information. In such disclosures we always seek legal advice and provide only the minimum information required.

okrk uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. These technologies store small data files on your device.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them it is not possible to maintain your session, save your login state, or perform security checks. Disabling these cookies will prevent the platform from working properly.

6.2 Functionality Cookies

These cookies remember your preferences (such as language selection and display settings) and personalise your experience.

6.3 Analytics Cookies

We use analytics cookies to understand how users interact with the platform. This information helps us improve our services. These cookies generally collect data in anonymous or aggregated form.

You can disable cookies at any time by changing your browser settings. However, doing so may limit some features of the platform.

okrk has adopted the industry's highest standard technical and organisational measures to protect your personal information:

• SSL/TLS encryption used for all data transfers
• Encryption of sensitive information stored in databases
• Regular security audits and vulnerability assessments
• Data access restricted to authorised personnel only
• Real-time monitoring to detect suspicious activity
• Secure backup systems and disaster recovery planning

7.1 Data Retention Period

We retain your information for as long as your account remains active. If an account is closed or deactivated, information is kept for the period necessary to meet legal obligations and resolve potential disputes. Financial transaction records are retained for a specified period in accordance with applicable regulatory requirements.

After the retention period ends, information is securely deleted or anonymised so that your identity cannot be identified.

As an okrk user you have the following rights over your own personal information. Contact our support team to exercise these rights:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide a copy of your information within 30 business days.

8.2 Right to Correction

If the information we hold about you is inaccurate or incomplete, you may request a correction. After verifying your identity, we will make the correction promptly.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain information necessary to fulfil legal obligations.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes, particularly in the case of marketing communications.

8.5 Right to Raise a Complaint

If you believe we are processing your information inappropriately, please contact us directly. We take every complaint seriously.

okrk strictly provides services to adults (aged 21 or over). We do not intentionally collect any personal information from minors.

We operate age verification measures during the registration process. If we learn that a minor has opened an account using false information, that account will be closed immediately and the associated information will be securely deleted.

If you are a parent or legal guardian and believe that a minor's information is held by us, please contact us immediately.

okrk may update this privacy policy from time to time. Changes may arise due to changes in legal requirements, technological developments, or the expansion of our services.

For significant changes, we will send a notification to your registered email and update the date of the change at the top of this page. Continuing to use the platform after each change will be considered as your agreement to the updated policy.

We recommend that you review this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. okrk's data protection team is always ready to assist you with any privacy-related matter.

Our support team provides assistance in Bengali and English via 24/7 live chat. For requests sent by email, we aim to respond as quickly as possible.